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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A popup will appear. It contains in-depth info about all the actions that you can perform on that particular page. Each pop-up menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast collection of educational video clips describing how to use our Control Panel. They're made for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you need, take a glance at our comprehensive FAQ section, which contains questions asked by real individuals and provides practical solutions. We periodically update our Frequently Asked Questions section with new entries in order to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can contact our fantastic team of tech support engineers available 24-7 and ready to assist you with any query. Each support ticket you send will be answered within sixty minutes (the average support ticket response time is about twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 86508

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com